Privacy policy
This page explains what FonOflip collects when you check a price, book a doorstep pickup, or track a sale, and how that information is used.
Last updated 2 October 2026.
Who this applies to
FonOflip buys used phones. This policy covers people who use the website to get a quote, book a pickup, sign in, or track a booking. Staff accounts used to run pickups and inspections are separate from seller accounts.
What we collect
- Contact details. Your name, mobile number, and email address, if you give one.
- Pickup address. The street address, landmark, pincode, city, and state. If you share your location while booking, we also store the coordinates so the executive can find the door.
- The phone you are selling. Brand, model, storage, the condition answers you give, and the price we quote. At the door we record the IMEI, the inspection result, and photographs of the device.
- Proof of the sale. You show a government photo ID at pickup. We keep the signature and ID image captured for the bill of sale.
- How you are paid. A UPI ID, or a bank account number, IFSC, and the name on the account. Cash is recorded as cash, with no account number. UPI and bank details are stored encrypted.
- Sign-in. We send a one-time code to the mobile number on the booking so you can track it or open your account. The website may also keep a password if you set one.
- Session. A cookie keeps you signed in for that browser. We use it to protect the form from forgery and to remember the booking you are looking at. We do not use it to follow you across other websites.
Why we use it
- To price the phone and hold that quote.
- To send a pickup executive to the address and time you chose.
- To check the device, complete the handover, and pay you.
- To let you track the booking with a code sent to your number.
- To answer a support question you send us.
- To keep the record of the sale, including the bill of sale and the payout, for accounting and legal requirements.
We do not sell your personal information.
What is on the phone
We buy the device, not the accounts or photos on it. The phone is factory reset in front of you at pickup, then wiped again at our facility. Sign out of your accounts before the visit so that reset is quicker. Do not hand over a phone that still holds data you need.
Who can see it
The executive assigned to your pickup sees the address, contact number, and device details they need to complete the visit. Payment details are used to send the UPI or bank transfer. We share information when the law requires it, or when it is needed to complete the payout or to investigate fraud on a booking.
How long we keep it
One-time sign-in codes are kept only long enough to check them. A quote that never becomes a booking is kept so you can return to it during the price lock. A completed sale, the bill of sale, and the payout record are kept for as long as tax and legal rules require. You can ask us to delete account details we are no longer required to hold.
Your choices
You can ask for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete what we are not required to keep. Tracking a booking needs the mobile number on that booking; we will not show the address or payout details to anyone who cannot confirm that number.
Contact
To ask about this policy, or for a copy, correction, or deletion of your information, contact us at support@fonoflip.com or call +91 7460 975 737.