Frequently asked questions
Everything people ask before selling a phone to FonOflip — how the price is decided, how pickup and payment work, and what happens to your data.
Getting a price
How do I find out what my phone is worth?
Pick your phone on the site and answer five quick questions about its condition. You get a firm figure straight away, and that figure is locked for 7 days.
Is the online price the final price?
It is the price for a phone matching what you described. Our executive runs the same checklist in front of you at pickup. If something was not mentioned, you see the revised figure and approve it by OTP before anything proceeds. You can always decline and keep your phone.
What decides how much I get?
The model and storage size, the screen and body condition, whether everything works, the age of the device, and whether you still have the box, charger and bill. Every deduction is itemised rather than applied silently.
Do you buy phones with a cracked screen?
Yes. A cracked screen reduces the price but does not stop the sale.
What if my phone will not switch on?
We still buy it. A device that does not boot is priced at its parts value, and that figure is shown to you up front rather than discovered at your door.
How long is my quoted price valid?
Seven days from the moment you get it.
Do I get more if I have the box and bill?
Yes. They are not required, but keeping the original box, charger and invoice increases what we can pay.
Pickup and payment
Is pickup really free?
Yes. Doorstep pickup across Lucknow is free. There is no collection charge, no packaging to arrange and no courier to wait for.
How quickly do I get paid?
At the moment of handover. UPI usually lands within seconds and IMPS within a few minutes. You are never asked to wait for the device to reach a warehouse.
How can I be paid?
UPI or bank transfer. Store credit is also available and carries a bonus on top of the cash figure.
When can the pickup happen?
You choose a date and a time window when you book. Our executive comes to your home or office.
Can I change my mind when the executive arrives?
Yes. Nothing is final until you approve the figure by OTP. If you are not happy, you keep your phone and there is no charge.
Your data and paperwork
What happens to the data on my phone?
The device is factory reset in front of you at pickup, then wiped again at our facility to a certified standard. You receive written confirmation.
What should I do before the executive arrives?
Back up anything you want to keep, then sign out of your accounts. On an iPhone, turn off Find My iPhone. On Android, remove your Google account. These locks have to be off before a device can be bought.
Which documents do I need?
A government photo ID for the bill of sale. The original box and invoice are not required, though they do increase your price.
Do I get anything in writing?
Yes. A signed bill of sale and a PDF receipt by email. The phone stops being your responsibility the moment it leaves.
Where we operate
Which areas do you cover?
We are based at Krishna Market Basement, Naka Hindola, and cover Lucknow for free doorstep pickup, including Hazratganj, Gomti Nagar, Alambagh, Indira Nagar, Aminabad, Charbagh, Chowk and the surrounding areas.
I am not in Lucknow. Can I still sell my phone?
Please contact us first. Pickups outside Lucknow are arranged case by case rather than offered automatically, so speak to us before booking.
How do I reach a person?
Call +91 74609 75737 or email support@fonoflip.com. You can also use the contact page.
Still have a question?
Call +91 74609 75737 or email support@fonoflip.com and a person will answer.