Apple iPhone 16 Pro Max

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Flawless No scratches, no lines, no dead pixels Minor scratches Light surface marks only Heavy scratches Deep scratches you can see with the screen on Cracked screen Glass is cracked or broken, touch still works Display has lines, spots or discolouration Lines, colour or white spots, discolouration, or touch issues

Flawless No dents, no scratches Minor scratches Light marks on the back or frame Heavy scratches Deep, visible scratches on the back or frame Heavy dents Deep dents or a bent corner in the frame

Loose screen A visible gap between the display and the body Loose back panel The back glass lifts, creaks or has a gap at the edge Cracked back glass The back panel is cracked or shattered Bent or curved panel The phone does not sit flat Missing side or back panel A part of the housing has come away entirely

Front camera faulty Rear camera faulty Face ID or fingerprint not working Battery health below 80%, or service warning Settings > Battery > Battery Health. Speaker or microphone issue Charging port loose or faulty Volume or power buttons unresponsive Wi-Fi does not connect It finds networks but will not join, or finds none at all. Bluetooth does not pair Check with earbuds or a car stereo. Earpiece silent on calls You can only be heard on speaker. Silent switch stuck or broken The ring/silent slider does nothing. Does not vibrate Silent mode gives no buzz at all. Screen stays on during calls The proximity sensor should blank it at your ear. Camera glass cracked The lens cover is broken even if photos still come out. Battery health 80-85% Settings > Battery > Battery Health. Below 80% pick the option above.

Original box with matching IMEI Original charger and cable Original purchase bill Needed to claim any remaining warranty